# IT Services | ThatDeveloperGuy

> IT Services from ThatDeveloperGuy LLC: support desk, workstations and endpoints, network and infrastructure, deployment and maintenance.

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## Overview

Support today, a brighter tomorrow: the systems your people use every day, kept running.

## Page sections

- [System status](https://thatdeveloperguy.com/capabilities/business-it#monitoring): The status board in the room is an illustration, not live telemetry. Real monitoring is scoped per client and reported through agreed channels.
- [IT support](https://thatdeveloperguy.com/capabilities/business-it#support): A service desk with a named person behind it. Requests are tracked from first contact to closure.
- [Workstations and endpoints](https://thatdeveloperguy.com/capabilities/business-it#workstations): Laptops, desktops and the accounts on them: provisioning, updates, replacement and retirement.
- [Network and infrastructure](https://thatdeveloperguy.com/capabilities/business-it#infrastructure): Racks, switches, servers and the cloud services that replaced some of them — designed, documented and maintained.
- [Deployment and maintenance](https://thatdeveloperguy.com/capabilities/business-it#deployment): Planned rollouts with a tested rollback, and maintenance windows that are announced before they happen.
- [IT service process](https://thatdeveloperguy.com/capabilities/business-it#process): Plan, configure, deploy, maintain, improve — the five drawers of the tool cart, in that order.

## Service scope

- Problem addressed: The systems people use every day — laptops, accounts, the office network, the servers or cloud services behind them — need someone to answer the phone, keep them patched, replace what breaks and roll out changes without surprises. Small organizations usually have nobody whose job that is.
- Included: A service desk with a named person behind it; requests tracked from first contact to closure
- Included: Workstations and endpoints: provisioning, updates, replacement and retirement
- Included: Network and infrastructure: design, documentation and maintenance of what you run
- Included: Deployment and maintenance: planned rollouts with a tested rollback and announced maintenance windows
- Deliverable: A request log you can read, with each request's state and owner
- Deliverable: An inventory of the machines, accounts and services in scope, kept current
- Deliverable: Network and infrastructure documentation
- Deliverable: A change record for every rollout: what changed, when, how it was checked, how to roll back
- Not included: Hardware purchasing on your behalf unless written into the engagement
- Not included: 24/7 support or guaranteed response times unless written into a specific agreement
- Not included: Software development and website work — those are separate capabilities with their own scope

## Related pages

- [Cyber Security](https://thatdeveloperguy.com/capabilities/cybersecurity)
- [Government Solutions](https://thatdeveloperguy.com/government)